Your privacy, protected in Canada

We collect only what we need to run the marketplace:

• Account info — your name, email, and (if you sign in with Google) basic profile details.
• Job details — what you post, including the service you need, timing, and the location or address of the work.
• Messages & reviews you send through the platform.
• Payment info — handled by our payment partner (Stripe). We receive confirmation and limited details (like the last digits of a card), not your full card number.
• Pro verification — for providers, business and identity documents you upload for KYC.
• Usage & device — basic technical data (like log and device info) to keep the service secure and working.

We use your information for clear, limited purposes — the ones you would expect:

• To create your account and run the marketplace.
• To match your job with suitable pros and let you exchange quotes and messages.
• To process escrow-held payments and issue invoices and receipts.
• To keep the platform safe — preventing fraud, abuse, and unsafe activity, and moderating messages.
• To send you service emails (like confirmations and job updates). We ask for consent before using your data in ways you would not reasonably expect.

• We use AI to help structure job descriptions, match you with pros, and support message moderation.
• We do not sell your data, and our AI providers do not train their models on it. AI processing is configured to keep your information within Canada.
• AI helps our team; it does not make final decisions about disputes or account actions on its own.

We never sell your personal information. We share it only as needed to run Yobly:

• The other side of your job. When you book, the customer and pro see what they need to get the job done (for example, the pro sees the job location once booked).
• Service providers that power Yobly — our hosting and database provider (Supabase), payments (Stripe), email delivery (Resend), and AI processing — each only for their part, under contract.
• When the law requires — for example, to comply with a valid legal request or to protect safety and rights.

• Our primary database is hosted in the Canada (Montreal) region. We chose it specifically to keep personal information in Canada under PIPEDA.
• AI processing is configured to run within Canada as well.
• Some service providers (like payment processing) may involve limited cross-border processing; where that happens, it is covered by contractual protections. We will always disclose this clearly.

• We keep your information only as long as needed to provide the service and to meet legal, tax, and accounting obligations.
• Some records (like invoices and transaction history) are kept longer where the law requires.
• When information is no longer needed, we securely delete or anonymize it.

• We use encryption in transit, database access controls (row-level security), and least-privilege access to protect your data.
• Sensitive documents (like KYC files) are stored privately and only accessible to authorized staff.
• No system is perfectly secure, but we work continuously to protect your information and will notify you and the authorities if a breach requires it.

Under PIPEDA you can:

• Access the personal information we hold about you.
• Correct information that is wrong or out of date.
• Withdraw consent or ask us to delete your data, subject to legal limits (for example, records we must keep).
• Ask questions or make a complaint about how we handle your data — and escalate to the Office of the Privacy Commissioner of Canada if you are not satisfied.

To exercise any of these, contact us using the details below.

• We use cookies and similar technology that are necessary to sign you in, keep your session secure, and remember basic preferences.
• We keep tracking to a minimum. If we ever add analytics or marketing cookies, we will ask for your consent first.

For any privacy question, access request, or complaint, contact Yobly's privacy contact at privacy@yoblyai.com. We respond to requests as required by PIPEDA.