Yobly Terms of Service

Yobly is an online marketplace that connects customers who need local services with independent professionals (“pros”) who offer them. Yobly is operated by KK Car Wrap & Sign Ltd., mailing address Unit 622, 3100 Keele St, North York, ON M3M 0E1, Canada.

• We are an intermediary, not the service provider. Pros are independent businesses, not employees or agents of Yobly. We do not perform the services, supervise the work, or guarantee any outcome.
• We provide the tools — job posting, AI-assisted job descriptions, messaging, quotes, payments held until the work is approved, reviews, support, and a process for disputes — that let customers and pros transact with more trust.
• The contract for the actual service is between the customer and the pro. Yobly is not a party to it. You can see the pro's business name and profile before you accept their quote.
• These terms apply to everyone who uses Yobly. Pros also agree to the Provider Terms. How we handle personal information is explained in our Privacy Policy.
• These terms are available in English and French. Both versions have the same value.

• You must be at least 18 years old and able to enter a binding contract to use Yobly.
• Give accurate information when you sign up and keep it current. You are responsible for everything that happens under your account.
• Keep your login secure. Do not share your password. Tell us right away if you suspect unauthorized access. You can reset a forgotten password from the sign-in page.
• You can sign in with email or a linked Google account. One person or business, one account, unless we agree otherwise.
• Closing your account. You can ask us to delete your account at any time from the Privacy page of your account, or by writing to us. We handle requests within 30 days. We then remove or anonymize your personal information, except records the law requires us to keep, such as invoices and payment records. Details are in our Privacy Policy.

• Posting a job is free. Describe the work honestly. Our AI can help you write the job post; check it before you post. Include only what you are comfortable sharing, and do not put your phone number, email or street address in the description — we may hide contact details and addresses we detect.
• Who sees your job. Any signed-in Yobly user can see a summary of open jobs on the job board. Pros can see the full description, the photos you add and the general area (such as the city). Your street address is shown only to the pro you book, and only once your payment for the booking has been received.
• How long a job stays open. A job stays open for 30 days. We remind you before it closes. In its last 7 days you can extend it, up to 90 days from when you first posted it. You can update or close your job while it is open; some details can only be changed before you receive quotes.
• Quotes. A quote from a pro is an offer. Read it carefully — price, timing and scope are set between you and the pro. You can decline a quote you don't want. Declining is final: that pro cannot quote on the same job again.
• Booking. When you accept a quote, the job is booked with that pro and the other quotes are closed. Your booking is confirmed when you pay. The pro cannot start recording work until your payment is received.
• Paying on time. After accepting, you have at least 48 hours to pay (at least 6 hours for an urgent job). We send you a reminder with the exact deadline. If you don't pay in time, the booking lapses, the job reopens and the other quotes come back. If a booking stays unpaid for a while, the pro may also release it.
• Extra work. The price you pay is the accepted quote plus any applicable tax. If more work is needed, agree on it through Yobly — for example as a new job — and never pay extra outside Yobly.
• Keep job communication on Yobly. It protects both sides and lets us help if something goes wrong.

You pay for a booking through Yobly, and Yobly holds your payment until the work is approved. The payment methods you can use are shown on the payment page. Card payments will be processed by our payment partner, Stripe; Yobly will never store your full card number. Yobly holds the money in its own account with Stripe until it is released to the pro or refunded to you. It is not held in a separate trust account, and Yobly does not pay interest on it.

• Escrow protection. When you pay for a booking, the money is held and is not paid to the pro while the work is under way. After the pro marks the job done, you review it and approve it. Yobly then confirms the payout and sends it to the pro. If you do not respond within 48 hours of the pro marking the job done, a Yobly reviewer checks the proof of work before anything is released — nothing is approved automatically.
• Proof of work. To mark a job done, a pro must add at least five photos of the finished work, taken with Yobly's in-app camera at the job location. Each photo records the device's location. Photos the pro already used on another of their jobs, or at another step of this job, don't count. You see these photos before you approve. How we handle them is explained in the “Job Photos & Location” section of our Privacy Policy.
• Fees. Yobly does not charge customers a booking or service fee. What you pay is the accepted quote plus any applicable tax, shown before you pay. Pros pay Yobly separately (for example credits to send quotes, optional plans, and a commission deducted from their payout), as described in the Provider Terms. If we ever add a fee for customers, we will show it before you confirm and update these terms first.
• Sales tax. Sales tax (GST/HST, and QST in Québec) is added only if the pro is registered to collect it. It is based on the province where the work is done, fixed when you accept the quote, and shown on the payment page. If the pro is not registered, no sales tax is charged and your invoice says so.
• Confirmation and invoice. When your payment is received, we confirm it in the app and by email. Once the pro submits the finished work, the invoice is available in your account and we email it to you. You can read and save these terms on this page at any time.
• Pay through Yobly. Arranging cash or off-platform payment to avoid fees removes your escrow protection and violates these terms.

• Before you pay. You can cancel a booking you haven't paid for, at no cost, from the job page. You can also reopen the job and choose another quote.
• After you pay, before work starts. You can cancel from the job page and get a full refund, with no fee and no deadline, as long as the pro hasn't started: no work photos recorded, the work not submitted as done, and no open dispute.
• After work has started. You can no longer cancel on your own. Open a dispute instead (see Section 11). If the work hasn't really started, choose that reason in the dispute form.
• If the pro can't do the job, or we cancel. Contact us. Yobly can cancel a booking — for example if the pro is unavailable or an account is suspended. If you had paid, you get a full refund.
• There are no cancellation fees. Refunds go back to the payment method you used. Once we issue a refund, how long it takes to appear depends on your bank or card issuer.

These rules do not reduce any cancellation or refund right you have under consumer protection law, such as Ontario's Consumer Protection Act, 2002 or Québec's Consumer Protection Act.

• Only the customer who booked a job can review it, once, after the job is completed. Reviews must be honest and based on a real experience. No fake, bought, traded, or retaliatory reviews.
• Reviews are checked before they appear. Written reviews go through an automatic check, and a person on our team looks at any review the check holds. We only hold reviews that seem to break our rules — for example hateful or harassing language, personal information or contact details, or content unrelated to the job. We never hold or hide a review just because it is negative or has a low rating. A star rating without a comment is published right away. You can see the status of your own review.
• Do not post content that is unlawful, hateful, harassing, deceptive, or infringes someone else's rights.
• You keep ownership of what you post (including photos), but you give Yobly a licence to host and display it so the marketplace can work (for example, showing your review on a pro's profile).
• We may remove or hide content that breaks these terms or the law, including a published review; we record the reason. Pros cannot edit or remove reviews.

• Yobly uses AI to: help turn your request into a job post (title, category and details); screen chat messages, which may block a message that breaks our rules or hide contact details before it is delivered; answer questions in our help chat, where you can ask to reach a person; and check written reviews before they are published. A separate note you add to your job post is not sent to the AI.
• We do not use AI to choose or rank pros. Pros are notified of jobs based on their service category and distance.
• AI output is a helpful starting point, not professional advice. Always review it before you rely on it.
• Who processes AI requests. Our AI features are powered by Google's Gemini service. Requests may be processed outside Canada, including in the United States. See our Privacy Policy.
• Ask a person. If an automatic check blocks your message or holds your review and you think it got it wrong, contact us and a person on our team will look at it.

Do not use Yobly to:

• Break the law, defraud anyone, or facilitate unsafe or unlicensed work.
• Harass, threaten, or discriminate against anyone (see our accessibility and human-rights commitments in the Provider Terms).
• Scrape, hack, overload, or reverse-engineer the platform, open fake or duplicate accounts, or misuse other people's personal information.
• Circumvent Yobly to avoid fees — including sharing contact details to move a job off Yobly — or manipulate quotes, reviews, or matching.

If you break these rules, we may remove content, warn you, or suspend or close your account. While an account is suspended, it can't be used to post jobs, quote, book, send messages, cancel, open a dispute or leave a review, and you will see a notice when you sign in. Contact us if you think we made a mistake — we will also help with any booking in progress. Pros can also be suspended after repeated warnings, as the Provider Terms explain.

• We send in-app notifications and emails about your account and your jobs — for example new quotes, bookings, payments, refunds, support replies and privacy requests. These service messages are part of using Yobly.
• If you have unread chat messages, we may email you a reminder. The reminder does not include the message itself, and we send at most one every 3 hours per conversation.
• Some emails are optional — for example, pros can turn off new-job-lead emails in their account's notification settings. We send commercial emails only as Canada's anti-spam law (CASL) allows, and each one includes a way to unsubscribe.
• Accessibility. If you have trouble using Yobly because of a disability, or need this information in another format, write to support@yoblyai.com and we will help.

• Yobly is provided “as is.” We work to keep it reliable, but we do not guarantee it will always be available or error-free, or that any pro will meet your expectations.
• Pros are responsible for their own work. Yobly is not liable for the quality, safety, legality, or outcome of services arranged through the marketplace.
• Yobly is responsible for its own part — including holding, refunding and releasing payments as these terms describe.
• To the fullest extent permitted by law, Yobly's total liability to you for any claim is limited to the greater of (a) the amount you paid through Yobly for the booking in question, or (b) C$100.
• This limit does not apply to harm caused intentionally or through gross negligence, or where the law does not allow it.

Nothing here limits rights you have under applicable consumer protection law that cannot be waived. If you live in Québec, Yobly cannot exclude or limit its liability for its own acts or those of its representatives.

• Opening a dispute. If there is a problem with a booked job, you or the pro can open a dispute on the job page, before the payment is released or refunded. Explain what happened and add photos if they help. For a booking that isn't paid yet, cancel it instead (Section 5).
• Both sides are heard. The other side sees your description and photos and can reply with their own explanation and up to 6 photos. A person on our team reviews both sides and the proof of work.
• The decision. Yobly can refund you in full, release the payment to the pro, or split it with a partial refund. Both sides see the decision and our note. The decision is final for how the payment is handled on Yobly: once a dispute about the finished work is decided, it can't be reopened on Yobly — contact us instead. The decision does not take away your right to go to court or to complain to a consumer protection office.
• For problems with Yobly itself, contact us first — most issues are resolved quickly and directly.
• These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.
• If you are a consumer outside Ontario, including in Québec, the consumer protection laws of your province still apply to you, and you can bring a claim before the courts of your province. These terms do not require arbitration and do not stop you from joining a class action.

We may update these terms as Yobly grows or the law changes.

• Advance notice. For a material change, we will tell you by email or in the app at least 30 days before it takes effect. The notice will show the new or changed wording, the previous wording, the date it takes effect and your right to refuse it.
• Your choice. If you do not agree, you can refuse the change by closing your account, at no cost, before or after it takes effect. The change does not affect a booking you have already paid for.
• We ask you to accept. When a new version takes effect, we show it to you and ask you to accept it before you can post a job, send or accept a quote, pay for a booking, or buy credits or a plan. You can still sign in, read messages, finish a job already paid for, cancel, open a dispute and leave a review in the meantime.
• The “last updated” date at the top of this page shows the current version.