Provider Terms & Code of Conduct

Providers serve every customer with equal dignity, in line with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and equivalent legislation in other provinces, including the Québec Charter of Human Rights and Freedoms.

• No discrimination, ever. You may not refuse or degrade service because of a customer's disability, race, religion, sex, age, sexual orientation, gender identity, ethnic origin, or any other protected ground.
• Service animals must be welcomed. Guide dogs and other service animals accompany the customer — accepting them is mandatory, except where the animal is excluded by law (for example, food-preparation areas).
• Respect mobility equipment. Wheelchairs, walkers, canes, and other assistive devices stay with the customer. Never move, separate, or handle a customer's equipment without their explicit permission.
• Communicate in the way that works. For customers who are Deaf, hard of hearing, or have speech disabilities, offer written communication — including Yobly platform messaging — as a full alternative to phone or in-person conversation.
• Support persons are welcome. Customers may be accompanied by a support person while receiving service, and you must allow that person to remain present.

Customer information you learn through Yobly is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, in Québec, the Act respecting the protection of personal information in the private sector. You handle it only to do the job.

• Keep all personal information — names, addresses, access codes, anything you see inside a home or business — strictly confidential.
• The address comes with the booking. The customer's full address is shown only to the pro hired for the job, and only once the customer has paid for the booking. Use it only for that job.
• Photos of the work you take through Yobly's in-app camera are part of the service (see Section 7). Any other photo of the customer's home or business, and any sharing outside Yobly, requires the customer's permission.
• Customer contact details stay on the platform. You may not export, sell, or use them for marketing or any purpose outside the job. Messages are checked automatically, and phone numbers, emails and similar contact details may be hidden (see Section 5).
• Your crew. If people who work with you use a crew link (Section 7), you are responsible for telling them that Yobly collects their photos and the device location at each photo, and for pointing them to the Privacy Policy.
• How Yobly handles your information — including your business details, bank details and tax registration — is explained in the Privacy Policy.

No surprises. The price the customer sees is the price they pay.

• No hidden fees. Every charge must be visible in your quote before work begins. Your final quote on Yobly lists the items and the sales tax that applies.
• The price is fixed at booking. Once the customer accepts your quote, that amount is what they pay through Yobly. Yobly's commission comes out of your payout (Section 8) — never add it on top for the customer.
• Extra work is a new job. A booked price can't be increased on Yobly. If the customer wants more work than you quoted, stop and agree on it through Yobly messaging: the customer can post a new job and invite you to quote on it (other matching pros may quote too). If something unexpected makes the job impossible at the booked price, contact support before you continue.
• All payments flow through Yobly's escrow. Off-platform, cash, or side deals are a violation of this agreement.

• Be on time. Arrive at the agreed time; if you are running late, tell the customer in advance through platform messaging.
• Show up for what you booked. If you can no longer do a booked job, tell the customer and contact support right away so the booking can be cancelled and the customer refunded. Never simply fail to show up.
• Protect the customer's property. Treat their home, vehicles, and belongings with care. If damage occurs, report it immediately and make it right.
• Work safely and legally. Follow health & safety practices and keep any licences, permits, certifications, and insurance required for the work you accept current.
• Communicate respectfully with customers, their families, and other trades — no harassment, intimidation, or abusive language of any kind.

• No off-platform deals. Taking a job found on Yobly off the platform to avoid fees is a serious violation and can lead to suspension or closure of your account (Section 10).
• Once you quote on a job, keep all job-related communication in Yobly messaging until the job is booked and complete.
• Automatic message checks. Messages are checked automatically before they are sent. A message that asks to pay outside Yobly, shares contact details to get around the platform, or is abusive may be blocked or have parts hidden. Our team may review flagged messages; a rule break can lead to a warning (Section 10).
• No fake reviews or rating manipulation — writing, buying, trading, or soliciting dishonest reviews (for yourself or against competitors) is strictly prohibited.
• Reviews are the customer's. Reviews are checked before they are published, automatically and, when needed, by our team. We hold back only reviews that break our content rules (for example, abuse or personal information) — never a review just because it is negative. You can't remove a review; if you think one breaks the rules, contact support.

• Quotes cost credits. Sending a quote uses credits (Section 8). You can withdraw a quote while the job is still open and the customer hasn't accepted it.
• The customer may decline. A customer can decline your quote. A declined quote is final: you can't quote on that job again.
• Acceptance closes the job to other pros. When the customer accepts your quote, the other quotes on that job are closed and the job is booked with you.
• Payment comes first. The customer pays the booked amount to Yobly before work starts, and the money is held until the work is approved (Section 9). Until the payment is confirmed, the job address stays hidden, the camera and crew links are locked, and the job can't be marked done. Don't start work before the job shows as paid.
• Unpaid bookings lapse. If the customer doesn't pay within the payment window shown on the job, the booking lapses and the job may reopen to other pros. You are notified either way. If a booking stays unpaid for a while, you can also release it yourself from the job page.
• Customer cancellation before work starts. The customer can cancel a booking for free before paying. After paying, the customer can still cancel on their own — with a full refund — as long as work hasn't started: no photo has been saved for the job (including through a crew link), nothing has been submitted as done, and there is no open dispute. After that point, a customer who is unhappy must open a dispute instead (Section 9).
• No credit refunds. Credits used on a quote are not returned if the quote is declined, the booking lapses or is cancelled, or a dispute is decided either way.

Escrow is released on evidence, not on a note. Every job you mark done must carry proof that the work happened where and when you say.

• Photos from the in-app camera. Proof photos (arrival, progress and completion) must be taken with Yobly's in-app camera at the job location. To mark a job done, submit at least five different completion photos of the finished work. Photos from any other source don't count as proof.
• Location is part of the photo. You and your crew agree that the device location is recorded at the moment each photo is taken — never between photos. A photo without location is not saved. A photo that our system places away from the job location does not count toward the five. If you think the job location is wrong, you can ask Yobly for a location review from the job page; if our team accepts it, those photos count.
• One photo, one use. The same image file used again — for another photo type or on another job — does not count toward the five and is marked for review.
• Crew links. You can send a crew link to someone working on site. Each link works for a limited number of photos and a limited time, and a job can have only a few active links at once. You are responsible for telling your crew about the Privacy Policy (Section 2), for cancelling links you no longer need, and for everything uploaded through your links. Crew photos reach the customer only after you review and share them.
• Fraud-prevention signals. To protect customers and pros, Yobly's team may see signals about how a photo was sent — such as the approximate country the upload came from or a repeated file. These signals never trigger an automatic decision; a person reviews them.
• Review, not auto-release. The customer approves the photos, then Yobly reviews the job before the payout. If the customer does not respond within 48 hours, a Yobly reviewer checks the evidence. Nothing is released automatically.
• Misuse is fraud. Submitting photos of other work or another site, tampering with the capture or its location, or using a crew link to fabricate evidence leads to a withheld payout and suspension or closure of your account.

Joining Yobly and browsing jobs is free. Yobly earns money in three ways, and every price is shown before you pay or confirm.

• Credits. Sending a quote uses credits, and so does re-opening a closed conversation with a customer. The number of credits is shown before you confirm. You can buy credit packs at the prices shown on the plans page.
• Credits are not money. Credits have no cash value, can't be transferred or exchanged, and are not refunded — including when a quote is declined, a booking lapses or is cancelled, a dispute is decided, or your account is closed — except where the law requires otherwise.
• Plans. Paid plans (Featured and Featured Pro) include credits for each billing period, a discount on credit packs, and sponsored placement: your quotes are shown first and your profile ranks higher in search results. Customers are told that this placement comes from a paid plan and that it doesn't change your rating, reviews or verification.
• Plans renew automatically. A plan renews at the end of each weekly or monthly period, at the plan price shown on the plans page, until you cancel. You can cancel any time in your plan settings; the plan then stays active until the end of the period you paid for. We don't refund partial periods.
• Commission. When a job is paid out, Yobly keeps a commission from the job price (before tax). The rate goes down as the job price goes up, with a minimum amount per job that is never more than the job price. Current rates are on the plans page, and the quote form shows what you keep before you send a quote. The commission rate that applies is the one in effect when the customer accepts your quote.
• Price changes. If we change credit, plan or commission prices, the new prices apply only to purchases, renewals and accepted quotes after the change. We will tell you in the app or by email before a plan renews at a new price.

• How money moves. The customer pays Yobly before work starts. Yobly holds the payment until the customer approves the work and Yobly has reviewed it (Section 7). Card payments and payouts will be processed by our payment partner, Stripe.
• Your payout. After Yobly approves a job, we aim to send your payout within 48 hours to the bank account you added. Your earnings page shows each job and the amount paid out to you after commission.
• A bank account is required. We can't pay you until you add a bank account in payment methods (some older accounts are paid by Interac e-Transfer instead). Only you can change it, and each change is confirmed with a code sent to your email. We keep the institution and transit numbers and only the last four digits of the account number.
• Disputes. Before the money is released, the customer can open a dispute. You will see the customer's explanation and photos, and you can reply with your own explanation and up to 6 photos. Yobly's team then decides: a full refund to the customer, a payout to you, or a partial refund. A partial refund comes first out of your share, then out of Yobly's commission. Yobly's decision settles the payment on Yobly; it doesn't take away any right you have under the law.
• Sales tax. You declare your GST/HST registration number — and, in Québec, your QST number — in your profile. Yobly uses what you declare to calculate the tax on your quotes, and the tax is fixed when the customer accepts. If you declare no registration, no sales tax is added and the invoice says so. In Québec, if you declare GST but not QST, only GST is added. Keeping your declaration accurate, and filing and paying your own taxes, is your responsibility.
• Invoices. When you mark a job done, Yobly creates the invoice from your final quote — with your business name and any tax registration you declared — and sends it to the customer in the app.
• Reporting to the CRA. As a platform operator, Yobly may have to report pros' earnings and identifying information (such as legal name, address and business number) to the Canada Revenue Agency under Part XX of the Income Tax Act. We may ask you for the information this reporting requires.

• Team review before you quote. Our team reviews each pro application before the account can send quotes.
• Keep your documents current. You can upload ID, licences and insurance certificates for review. We let you know when a document expires. When an approved government ID expires, your ID-verified badge is removed until you upload a valid one.
• Warnings. If a message or activity on your account breaks these Provider Terms, our team may give you a warning. We tell you about each warning, with the reason when our team gives one. At 3 warnings, your account is suspended automatically.
• Direct suspension. For serious breaches — for example fraud, fake evidence, safety risks, discrimination or off-platform payments — our team may suspend your account without prior warnings.
• What suspension means. While suspended, you can't send quotes, take new work, send messages or reply in a dispute, and your pending quotes are withdrawn. Contact support for anything about a job in progress. Customers with an ongoing booking are told that you are unavailable, and Yobly support contacts them about the next step. Suspension does not by itself cancel payment for work that was already approved.
• Asking for a review. If you think a warning or suspension is a mistake, email support@yoblyai.com. A person on our team looks at your explanation and can reinstate the account.
• Leaving Yobly. You can stop using Yobly at any time and ask for your account to be deleted from your privacy settings. Finish or cancel through support any job that is already booked. Unused credits and the rest of a plan period are not refunded (Section 8).

• You run your own business. You are an independent business, not an employee, agent or partner of Yobly. You decide which jobs to quote on, your prices and how you do the work. The service contract for each job is between you and the customer.
• Your responsibility. You are responsible for your work, for the people you bring to a job, and for any damage or loss they cause. To the extent the law allows, you agree to cover Yobly for claims, costs and fines that result from your work or from your breach of these Provider Terms. Yobly's own liability is set out in the Terms of Service; nothing in these terms limits a liability that the law does not allow to be limited.
• Your content. You keep ownership of your profile content, quotes and photos. You allow Yobly to host, show and use them to run the platform — for example, to show your profile to customers, and to use proof photos to review jobs and decide disputes.
• How we contact you. We send service messages — about your quotes, bookings, payouts and account — in the app and by email. Job-alert emails about new jobs can be turned off at any time in notification settings or from the link in each email.
• Changes. We may update these Provider Terms. The new version is posted here with a new date. For a material change, we tell you in the app or by email at least 30 days before it takes effect. Before you can send a quote, send a final quote, or buy credits or a plan, you will be asked to accept the new version — we never treat continued use as acceptance. If you don't accept, you can stop using Yobly (Section 10).
• Law. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If your business is in Québec, the mandatory rules of Québec law still apply to you.
• Languages. These Provider Terms are available in French and English. Both versions have the same meaning and value.