Provider Terms & Code of Conduct

Providers serve every customer with equal dignity, in line with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, and equivalent legislation in other provinces.

• No discrimination, ever. You may not refuse or degrade service because of a customer's disability, race, religion, sex, age, sexual orientation, gender identity, ethnic origin, or any other protected ground.
• Service animals must be welcomed. Guide dogs and other service animals accompany the customer — accepting them is mandatory, except where the animal is excluded by law (for example, food-preparation areas).
• Respect mobility equipment. Wheelchairs, walkers, canes, and other assistive devices stay with the customer. Never move, separate, or handle a customer's equipment without their explicit permission.
• Communicate in the way that works. For customers who are Deaf, hard of hearing, or have speech disabilities, offer written communication — including Yobly platform messaging — as a full alternative to phone or in-person conversation.
• Support persons are welcome. Customers may be accompanied by a support person while receiving service, and you must allow that person to remain present.

Customer information you learn through Yobly is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA).

• Keep all personal information — names, addresses, access codes, anything you see inside a home or business — strictly confidential.
• Take or share photos of the work site and your work only with the customer's permission.
• Customer contact details stay on the platform. You may not export, sell, or use them for marketing or any purpose outside the job.

No surprises. The price the customer sees is the price they pay.

• No hidden fees. Every charge must be visible in your quote before work begins.
• The price is confirmed on the platform before the job starts.
• If extra work or costs come up mid-job, pause and get the customer's approval on the platform before continuing.
• All payments flow through Yobly's escrow. Off-platform, cash, or side deals are a violation of this agreement.

• Be on time. Arrive at the agreed time; if you are running late, tell the customer in advance through platform messaging.
• Protect the customer's property. Treat their home, vehicles, and belongings with care. If damage occurs, report it immediately and make it right.
• Work safely. Follow health & safety practices and keep any required licences, certifications, and insurance current for the work you accept.
• Communicate respectfully with customers, their families, and other trades — no harassment, intimidation, or abusive language of any kind.

• No off-platform deals. Taking a job found on Yobly off the platform to avoid fees leads to account termination.
• Once you quote on a job, keep all job-related communication in Yobly messaging until the job is booked and complete.
• No fake reviews or rating manipulation — writing, buying, trading, or soliciting dishonest reviews (for yourself or against competitors) is strictly prohibited.